Everything in the shop is a digital PDF, so there is nothing to post back. Here is how refunds work.
Single patterns
Once a PDF has been downloaded we can’t take it back, so downloaded patterns are not refunded.
If the file won’t open, is missing pages, or you were charged twice, email us within 14 days of the purchase. We will fix the file or refund you in full.
Bought a pattern by mistake and haven’t downloaded it yet? Email us and we will refund it.
Plans
You can cancel a plan at any time from My Account. Your plan keeps running until the end of the period you already paid for, and every pattern you downloaded stays in your account.
We don’t refund the current billing period, and unused monthly patterns don’t carry over.
How to ask
Email [email protected] with your order number and a short note on what went wrong. We usually reply within one working day.
Refunds go back to the PayPal account or card you paid with, normally within 5 to 10 working days.
Last updated: 24 October 2026